Measures can change behaviour. Ask people to do new stuff but measure them the same old way is a recipe for either no change or confusion.
Now you have to work much harder to get my attention.
The danger of business as usual is that it doesn’t encourage the mindset we now need.
A wow thank you is a way for people to talk about you and build your reputation. A wow thank you will spread your story. And that’s the new currency – sharing.
If we want people to be interested in us so much so that they spread our story then that’s what we should measure.
The FORCE is within us all No really. Another term is ‘social capital’ although I prefer to call it THE FORCE. The social capital you have with your network of friends, family and colleagues is greater than the social capital a charity or cause you support has with your network. So to awaken the FORCE…