This week I made a donation for the first time. I was actually quite excited in the build up to giving. A little nervous too.
How can we give the donor the best experience possible?
What sort of donor/customer experience do you give? Do you take that extra bit of effort to think about your donors and effectively say “you matter”?
I suspect most charities are geared to send out some acknowledgment in the most efficient way – a thank you – which is really just a receipt and doesn’t mitigate that empty feeling
Isn’t this the sort of thing we should strive for? Giving people such a great experience they will be back for more
This is my 25th year as a fundraiser! Over that time there I’ve gathered some working habits that you might find useful. Here are my top 10 tips.
Why not put your most experienced fundraisers at the front meeting those critical donors and funders to … er fundraise.