Supporters as Advocates
A brand should no longer view customers as targets = a charity should no longer view donors as targets.
What’s your problem?
Now you have to work much harder to get my attention.
Opt in anxiety? Then give a great donor experience.
The danger of business as usual is that it doesn’t encourage the mindset we now need.
Digital is not a channel
If you think of digital as a channel it encourages you to think how I can I use it to target more people – so you think in numbers: how do we increase followers, capture more emails?
A bit of bother
A wow thank you is a way for people to talk about you and build your reputation. A wow thank you will spread your story. And that’s the new currency – sharing.
Wake up to reality!
The clues to the future, and most importantly what you need to do now, can be found if you understand how we got here. And that understanding will spur you on to get cracking immediately.
A New Quest
Join me in 2017 as I unpack my five year experiment and help you with your quest
The power of ‘JustSharing’ stories
Charities need to view platforms like Just Giving in a different way. Not just as a conduit for someone doing a fundraising activity – but as a basis for someone to tell their story with passion about a cause that is close to their heart.
Five star reviews
How about simply asking your donors to rate and review you? Such a simple idea – yet I can’t find a single charity that does this.
Retention – is it the right measure?
If we want people to be interested in us so much so that they spread our story then that’s what we should measure.
